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1. Products received in a damaged condition can be exchanged, please reach out to us at ximi1@quonota.com, when you receive your order and we will guide you with the next steps

2.  XIMI offers a 14 day return policy on merchandise according to the Cypriot legislation. Please return items either in Nicosia Mall in Nicosia or Metropolis Mall in Larnaca.

Please note that all our goods are checked and passed from a 3-step robust process to deliver our customers 100 percent damage free and fully functional goods.