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1. Products received in a damaged condition can be exchanged, please reach out to us at ximi1@quonota.com, when you receive your order and we will guide you with the next steps

2. We request you to make a video and send us at the above email address for consideration

3. In all cases, the final decision rights are reserved with us to consider a product for replacement

Please note that all our goods are checked and passed from a 3-step robust process to deliver our customers 100 percent damage free and fully functional goods.